Refund Policy
RozgarWise runs on credits. This policy explains how we put things right when something goes wrong: when credits are restored to your account, and the specific situations in which we return money to your payment method.
1. How refunds work at RozgarWise
Our standard remedy is credits. If a service fails, or credits are deducted without giving you a result, we restore those credits to your account. Because credits never expire, restored credits keep their full value indefinitely — you can use them whenever you are ready, on any service.
Money is returned to your payment method only in the payment-error situations described in Section 4.
2. Credits are not exchangeable for cash
Once purchased, credits remain credits. We do not convert unused credits back into money.
We do this because credits carry no time pressure: they never expire, they can be used on any paid feature, and they remain in your account until you choose to use them. There is no deadline that could cause you to lose value.
We also do not refund based on dissatisfaction with AI-generated results, as outcomes depend heavily on the quality and completeness of the information you provide. If the service did not actually produce a result, that is covered in Section 3 instead.
3. When we restore credits
We restore credits in situations such as:
- A service failed and did not deliver a result.
- Credits were deducted but no analysis, job search or document was produced.
- A technical error deducted the wrong number of credits.
- An AI provider or job board was unavailable and your request could not complete.
In most of these cases this happens automatically. Our platform is built to return your credits as soon as a service fails, without you needing to ask. If that did not happen, contact us within 7 days with your account email and the approximate date and time, and we will investigate and restore the credits. We aim to resolve these within 3 business days of verification.
Every credit change on your account is logged, so we can see exactly what was deducted and when.
4. Payment errors we refund in money
Some problems are payment failures rather than service failures. In these cases we return the money to your original payment method:
- Duplicate charges — you were charged more than once for the same order.
- Payment taken with no credits delivered — your payment succeeded but the credits were never added to your account, and we are unable to add them.
- Payments you did not authorise — a transaction was made on your payment method without your permission.
Please contact us as soon as you notice the problem, with your payment confirmation or statement entry showing the charge. We will verify it against our records and put it right.
5. How monetary refunds are returned
Where Section 4 applies, refunds are returned to the original payment method. We cannot refund to a different wallet, card or account, because the refund is processed back through the provider that took the payment.
- JazzCash and Easypaisa — returned to the mobile wallet used for the purchase. Processing times are set by the wallet provider.
- Card payments — returned to the card used. Your issuing bank decides how quickly it appears on your statement, commonly 5–10 business days.
We will confirm by email once we have issued a refund from our side. Any delay after that point sits with the payment provider or your bank.
Currency and exchange rates
Credit pack prices are displayed in US dollars. If you paid with a Pakistani wallet or card, your provider converted the amount into rupees at their exchange rate on the day of purchase, and may have added their own fee. A refund is issued for the original amount charged, so the rupee figure returned to you may be slightly higher or lower than the rupee figure you originally paid, depending on how the exchange rate has moved. This difference is applied by your payment provider. It is not a charge by us and we do not profit from it.
6. Chargebacks and payment disputes
If you believe a charge is wrong, please contact us first at hello@rozgarwise.com. We can almost always resolve it faster than a formal dispute, and we would rather fix the problem than argue about it.
If a chargeback or payment reversal is raised, we may suspend your account and hold any unused credits from that purchase while the dispute is investigated.
7. Subscriptions and recurring charges
RozgarWise does not offer subscriptions. Every purchase is a one-off credit pack, and nothing recurs automatically. If you ever see an unexpected repeat charge, contact us immediately and treat it as a payment error under Section 4.
8. How to request a refund or credit restoration
Contact our support team:
- Email: hello@rozgarwise.com
- Subject line: "Refund Request — [Your Order Number]"
- Include: the email address used at checkout, your order number where relevant, and a short description of what happened.
We respond within 2 business days.
9. Your legal rights
Nothing in this policy removes or limits any right you have under applicable law. If the law gives you a remedy that goes beyond what is described here, that right still stands.
10. Contact us
If you have any questions about this Refund Policy, please get in touch:
- Email: hello@rozgarwise.com
- Website: rozgarwise.com/contact