Last updated: May 2026
At RozgarWise, we want you to feel confident purchasing credits. This policy explains when refunds are available and how to request one.
Non-Refundable Credits
Credits are non-refundable once used on any AI-powered feature including CV + JD Analysis and Job Finder. We do not offer refunds based on dissatisfaction with AI-generated results, as outcomes depend on the information you provide.
Unused Credits — Refund Eligible
If you have purchased a credit pack and have not used any credits, you may request a refund within 7 days of purchase. Requirements: the request must be within 7 days, zero credits from the pack have been used, and you provide your order number and checkout email.
Technical Errors
If a platform error incorrectly deducted credits without delivering a result, contact us within 7 days. We investigate and restore lost credits within 3 business days of verification.
Duplicate Charges
Duplicate charges due to payment processing errors are refunded in full upon verification. Contact us immediately with your payment confirmation showing the duplicate charge.
How to Request a Refund
Email hello@rozgarwise.com with subject line “Refund Request — [Order Number]”. Include your name, email used at checkout, order number, and reason. We respond within 2 business days. Approved refunds process within 5–10 business days.